We chose Triangle Tech Group over several other companies to install a new server and manage a migration from one practice management system to another. All of them have been wonderful to deal with, responsive to our needs, and extremely professional. After successfully completing the migration, they now manage all of our IT infrastructure."
Triangle Neurosurgery , PA
Standard Business Support Plan
Designed for businesses with a smaller infrastructure where routine scheduled maintenance and computer support services are required without committing to or setting an annual budget.
The Standard Business Support Plan provides access to superior IT support services on demand as needed, and is backed by routine scheduled preventative maintenance.
Routine scheduled maintenance is a feature of this Plan. Your investment in preventative maintenance reduces the chance of problems occurring, and we respond with discounted service rates for all services for the entire computer system.
- Regularly scheduled onsite and remote preventative maintenance services supplied at the applicable discounted rate
- Technical support, repairs, troubleshooting services on demand as requested, supplied at the applicable discounted rate
- A significant 25% discount on all service fees for any work that falls outside the Support Plan
- A regular quarterly confirmation that the system anti virus software is valid, active and correctly updating
- A regular quarterly check of the system data backups
- Loan equipment at no charge (only if available and excludes freight costs)
- Guaranteed next business day response to all queries
- Same business day response (within 8 business hours) to system down or Server down situation
- Interacting with third party suppliers that Triangle Tech Group has acknowledged as a leading supplier in their field; such as, but not limited to Console, Microsoft, Symantec, Reynolds & Reynolds, Manage Ezy, RP-Data, Red-Map, Telstra, Optus, Computer Associates, REI-Master
- Provision of comprehensive reports for all services completed
Discount for Additional Services - this Support Plan covers routine scheduled preventative maintenance; tasks such as PC repairs, system fault finding, adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 25% discount.