We chose Triangle Tech Group over several other companies to install a new server and manage a migration from one practice management system to another. All of them have been wonderful to deal with, responsive to our needs, and extremely professional. After successfully completing the migration, they now manage all of our IT infrastructure."
Triangle Neurosurgery , PA
Pro-Active Business Support Plan
Complete preventative maintenance cover; for all computer equipment listed under the Plan we supply all the preventative maintenance services required for a single monthly fee.
Designed for businesses with a smaller infrastructure and unpredictable IT requirements, who have developed a strategy to ensure business continuity, where the computer preventative maintenance can be budgeted.
For a fixed annual fee (payable monthly in advance), dependant upon the size and complexity of your network, we undertake all the required preventative maintenance on the equipment listed in the equipment schedule.
Included Services - for all items listed in the Support Plan equipment schedule.
- Regularly scheduled onsite and remote preventative maintenance services
- A fixed annual fee (payable monthly in advance) for all your preventative maintenance
- A significant 33.33% discount on all service fees for any work that falls outside the Support Plan
- Technical support on demand as requested, supplied at the applicable discounted rate
- A quarterly confirmation that the system anti virus software is valid, active and correctly updating
- A weekly check of the system data backups, including email alerts sent to selected parties upon failure (if this feature is supported by your computer system)
- The technical labour required to carry out the installation of all Operating System software maintenance, updates and service packs as they become available (onsite or remotely)
- Loan equipment at no charge (only if available and excludes freight costs)
- Same business day response (within 8 business hours) to all queries
- Same business day response (within 2 business hours) to system down or Server down situation
- Interacting with third party suppliers that Triangle Tech Group has acknowledged as a leading supplier in their field; such as, but not limited to Console, Microsoft, Symantec, Reynolds & Reynolds, Manage Ezy, RP-Data, Red-Map, Telstra, Optus, Computer Associates, REI-Master
- Provision of comprehensive reports for all services completed
Discount for Additional Services - this Support Plan covers routine scheduled preventative maintenance; tasks such as PC repairs, system fault finding, adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 33.33% discount.